![]() ![]() ![]() Then you’ll know the password you entered is correct. If you get the password right, then if the company file is an Enterprise file but you’re not using Enterprise or you’re using an older version-year of QuickBooks, you’ll get one of several messages that say, basically, “you can’t open this file”.If you get the password wrong, you’ll get a message that says the password is wrong.Enter the Admin user name (almost always “Admin”) and then attempt to use the password (or try different likely passwords). For example, if you have an Enterprise 2021 file, you can try to open it in Pro or Premier 2021 or 2020 or 2019.You can use any recent version of QuickBooks Desktop to do this, even non-Enterprise versions and versions that are older than your file.You can verify the password by trying to open the company file in QuickBooks: However, there are other cases where the admin password is relayed to you, perhaps verbally or in an email, or similar. ![]() If you’re the admin and you consistently use the password, you probably won’t have any difficulty supplying the correct password. Still, the Admin user almost always uses the default name “Admin”, unless someone changed it. Unfortunately, Pro and Premier require that you be logged into the file as the Admin user in order to see the user list. Usually this will look like “Admin (Admin)”, or it could be something like Natalie (Admin). The admin user name will be listed with “(Admin)” after the name. You’ll get a window that looks like this: To verify the Admin user name, choose Company | Users | View Users from the QuickBooks menu. If you can open the company file – using any user and password, then you can review the user list where you’ll see the actual Admin user name. The Admin user for each company file is a special user that is set up by default when the file is created. In both cases, the special Admin user name is very likely “Admin”, unless someone when to the trouble of changing it. When there are multiple users set up for the file the Login prompt asks for both a user name for a password: When there is only one user set up for the file – which is the Admin user – the Login prompt asks only for a password: When opening a company file, the QuickBooks Login window will appear in one of two “modes”. ![]()
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